US-based Cyara, the #1 global leader in Customer Experience (CX) Assurance, proudly announces the inauguration of its new Global Innovation Centre (GIC) in Hyderabad, India. This strategic expansion underscores Cyara’s commitment to leveraging India’s exceptional talent pool while bolstering its research and development capabilities.
The state-of-the-art Hyderabad facility is set to generate over 200 jobs in its initial phase, with ambitious plans to expand to a 500-strong workforce in the near future. This innovation hub will play a pivotal role in driving Cyara’s product development initiatives, reinforcing its industry leadership in CX Assurance, and accelerating advancements in customer experience solutions.+
A Vision for Global Excellence
Cyara’s CEO, Rishi Rana, expressed his excitement about this milestone, stating, “The opening of our office in Hyderabad marks a major step in Cyara’s growth strategy. India is home to some of the brightest minds in technology, and we are excited to tap into this talent pool. Our investment in Hyderabad underscores our dedication to innovation and excellence in customer experience assurance. We look forward to building a vibrant, dynamic team that will help us push the boundaries of what’s possible in CX Assurance.”
Yogesh More, General Manager and Vice President of Engineering at Cyara, echoed these sentiments, adding, “This is a very significant step in Cyara’s journey to continue to modernize and innovate our solutions. The opportunity in Hyderabad enables us to marry the depth and breadth of technical skills required with the deep understanding of the contact center industry.”
Hyderabad: A Strategic Choice for Innovation
Hyderabad, known for its thriving tech ecosystem and robust talent pool, was a natural choice for Cyara’s expansion. The new GIC is designed to serve as a critical hub for innovation, driving cutting-edge research and product development. The facility’s collaborative and dynamic environment aims to empower the Cyara team to innovate, transform, and deliver world-class solutions.
The expansion aligns with Cyara’s mission to enhance global customer experiences through state-of-the-art technologies. By establishing a presence in Hyderabad, Cyara strengthens its global footprint and reiterates its dedication to delivering excellence in CX Assurance.
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Its AI-led CX Transformation Platform enables enterprises to deliver flawless interactions across voice, video, digital, and chatbot channels. Cyara’s solutions help businesses improve customer journeys through continuous innovation, reducing costs and minimizing risks. With an impressive 110% customer retention rate and a world-class Net Promoter Score (NPS), Cyara is a trusted partner for leading global brands aiming to transform CX experiences.
The launch of the Global Innovation Centre in Hyderabad stands as a testament to Cyara’s unwavering commitment to innovation, excellence, and community engagement. This new facility will undoubtedly play a significant role in shaping the future of customer experience assurance.
