All about the Viral Chatbot
The blockbuster ChatGPT launched in November was an instant success when Sathya Nadella the CEO of Microsoft, asked it to rank the best snack in Mumbai. “Vada Pav” came the answer. But when asked about Biryani, the famous dish of Hyderabad it categorized it as a Tiffin much to the dislike of the Biryani fans.
“I gave it the prompt that I don’t think so and then it apologized to me very politely. As a Hyderabadi, you can’t insult me by saying that biryani is a tiffin,” he said. We all know that computers can be stupid as it has to depend on the data that runs the Chatbot.
What are these chatbots?
Internet says that the “Chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation”.
These talking bots are backed by a humongous amount of data so that the users enjoy the chat. The bots use that data to string the words giving the user a real chat-like experience. It is said that even though the Bot can give answers like a pro, a complete take of the AI is not yet possible.
However, several experiments done by companies that have plans to use bots to answer customer queries have faced the problem o credibility as the customers require assurance from a human being and not an AI-fueled robot.
